• FREQUENTLY ASKED QUESTIONS

What is DAVIDHALLGOLDSMITH.CO.UK?

We are a jewellers shop situated in Newcastle upon Tyne.

How do I find the item I'm looking for on DAVIDHALLGOLDSMITH.CO.UK?

By clicking into the Products section of our site you will be given the option of clicking a certain type of product and be taken to a page that shows all products in that category. By clicking the More Info button you will be able to see full details of the item.

How do I order items from DAVIDHALLGOLDSMITH.CO.UK?

When you have found a product you would like to buy simply click on Buy. Once you have finished shopping, proceed to the checkout. Here you can once again check the details of the items you are ordering. To buy, all you have to do is provide us with the delivery address, billing address and payment details, and we will process your order straight away. If you would prefer to order via the telephone please make a print out of your shopping bag contents from the order page and call us on 0191 2131864 and we will process your order over the phone.

How do I find out how my order is progressing?

By calling 0191 2131864 you will be able to speak to one of our friendly members of staff who will inform you of the progress of your order.

What is DAVIDHALLGOLDSMITH.CO.UK's privacy policy?

We are committed to protecting the privacy of those using this site and the confidentiality of the personal information our customers provide us with. We use the information you give us to ensure that your order is processed smoothly. Beyond that we only use personal information if volunteered by you. Click here for further details of our privacy policy.

What are DAVIDHALLGOLDSMITH.CO.UK's delivery charges?

Delivery is free within the UK with all orders on DAVIDHALLGOLDSMITH.CO.UK.

Does DAVIDHALLGOLDSMITH.CO.UK 's offer international deliveries?

DAVIDHALLGOLDSMITH.CO.UK does offer international deliveries, however, additional shipping charges maybe incurred as well as import tax. In this case, we will do our best to contact you.

What are my payment options at DAVIDHALLGOLDSMITH.CO.UK ?

Currently, you can pay for your DAVIDHALLGOLDSMITH.CO.UK orders by credit or debit card. If you are using a card all you have to do is type in the card number and expiry date when you go through the DAVIDHALLGOLDSMITH.CO.UK cashier. We also accept cheques, on telephone orders, which should be made payable to David Hall Goldsmith and sent to 86 High Street, Gosforth, Newcastle upon Tyne, NE3 1HB

How do I know whether a product is available?

You will know if a product is available when viewing the details of that product. It will tell you if we have the product in stock or how long we expect it to be before it becomes available. We cannot, unfortunately, guarantee an exact delivery date but we do give you an estimate in this same section if at all possible. For example - In Stock - 2-3 days delivery

I've recently placed an order with DAVIDHALLGOLDSMITH.CO.UK but would like to cancel it now. Can you tell me how to go about this?

We process your orders as quickly as possible, so it is highly unlikely that you will be able to cancel an order once you've passed through the checkout. Before that stage, however, you can remove items from your shopping bag at any time. If you receive items that you no longer require our returns policy allows you to return them to us for a refund within 7 days as long as the items are in a saleable condition and any seals are unbroken.

How long does it take for items to be delivered?

Items that are in stock will be delivered using Royal Mail. We aim to deliver all products within 5 working days.

What is DAVIDHALLGOLDSMITH.CO.UK 's returns policy?

We hope you will be happy with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 7 days of the date of despatch so long as it remains in a saleable condition. We will refund the price of the item to the purchaser. Please note that, with the exception of faulty merchandise, we cannot exchange or accept the return of certain items which have been opened and used This does not affect your statutory rights. Within the order packaging, you will find a despatch note with details of your order. At the top left of the despatch note you will see a No to call - 0191 2131864. This number will connect you to our shop and a member of our friendly staff will inform you of the best method of return.

How do I return items?

Within the order packaging, you will find a despatch note with details of your order. At the top left of the despatch note you will see a No to call - 0191 2131864. This number will connect you to our shop and a member of our friendly staff will inform you of the best method of return.

How do I contact The Shop by phone?

You can call - 0191 2131864 between 9.30am and 5pm, Monday to Saturday.

What if I have a Complaint?

Please email info@davidhallgs.fsbusiness.co.uk and title your email COMPLAINTS. Any complaint that you have will be dealt with fairly, effectively and confidentially. We will acknowledge receipt of your complaint with five working days and provide a timescale for resolving the dispute. We shall keep you informed at all stages of the procedure.

What if I have a Suggestion about the site?

Please email info@davidhallgs.fsbusiness.co.uk and title your email SUGGESTIONS.

How do I know that my payment is secure?

We use Worldpay, one of the most secure transaction ordering systems in the world.

What Credit/Debit Cards do you accept?

We accept credit and debit card displaying the following logos. Switch, Solo, Visa, Delta and Mastercard. Should you have a query about this, please do not hesitate to contact us. Or call us on - 0191 2131864.